IT Service Coordinator

Invisik has a full-time opportunity for an experienced IT Service Coordinator. To be successful in this position, the individual must have 2+ years of IT network support experience (such as help desk or dispatch), or 3+ years of office management and customer service experience in a related field. The candidate must have professional inter-personal skills, and a demonstrated ability to effectively resolve conflicts or disputes.  Proven organizational and time management skills with ability to multi-task in a fast paced environment is essential.  A working knowledge of IT business applications, processes, software, and equipment is required; and a current professional IT certification would be beneficial. The candidate must have a positive, problem solving attitude because 95% of the job requires daily response and resolution of client IT support issues.

Required Knowledge, Skills, and Abilities:

  • Advanced computer and operating system knowledge
  • A current professional Microsoft IT certification is a plus
  • Professional interpersonal skills: such as clear telephone diction, email and instant messaging etiquette, constructive communication style, active listening skills, and positive problem solving attitude
  • Accurate typing skills to ensure quick entry of service request details
  • Ability to multi-task and adapt to changes quickly
  • Technical awareness: ability to match resources to technical issues appropriately
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Valid driver’s license, proof of automobile insurance and suitable vehicle (minivans, pickups, or motorcycles are not acceptable) capable of travel up to 100 miles per day as needed
  • Ability to lift 50lbs alone, more with assistance
  • Self-starter with the ability to work in a fast moving team environment

Summary of Benefits:

Salary range is $35K-$40K (DOQ). Full benefits eligibility after 90 days (PTO, medical, dental, retirement plan matching).

How to Apply:

Email the following items to hr@invisik.com:

  1. Cover letter with salary requirements
  2. Resume