Our approach to providing a customized system to care for your IT network is through combining the best practices of managed services and break-fix environments. Our fine-tuned process provides you the most predictable, yet cost-effective solution possible for supporting your company’s IT infrastructure. Our system includes:

Monitoring and Maintenance
• Flat, steady monthly fee for monitoring and maintenance services only.
• We handle many tasks for you, yet have flexibility for you to take on tasks you are comfortable performing.
• Monitoring and regular maintenance helps predict problems for the least amount of downtime.
• We act on monitoring system alerts as severity dictates.
• Dedicated remote access allows for maintenance anytime.

Tech Support
• Pay-as-you-go support by the hour assures you only pay for what your system requires.
• Management of your company’s vendors only as needed allows you to retain control of your vendor relationships.
• Same tech staff handles maintenance, telephone, remote and onsite support.
• Speedy access to dedicated tech support help desk and local tech staff.
• Dedicated remote access allows support anytime.
• No preference to remote or onsite support.

Business/Planning
• Extensive reporting on monitoring information gathered.
• Quarterly business meetings to review issues, progress, and future planning.
• Fewest surprise IT expenses.

Contact us today to get started. We guarantee you'll be very gald you called!